Contact Us
Support is available if you need help with questions, account-related issues, verification, technical concerns or general feedback. Our team can assist with deposits and withdrawals, bonus queries, identity checks and troubleshooting. Contact us via live chat for the quickest reply, or send an email for detailed enquiries. For urgent matters you can call the support line during business hours. We aim to respond promptly and will guide you through any issue.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat available 24/7; email replies typically within a few hours |
| General enquiries | [email protected] - for non-account enquiries, marketing and press; replies Mon-Fri 09:00-18:00 |
| Affiliate enquiries | [email protected] - partner programme queries and payments; account manager assigned |
| Phone | +44 20 8437 5621 - English support; peak hours Mon-Fri 09:00-18:00 |
| Working hours | Live chat 24/7 - email replies Mon-Fri 09:00-18:00; phone support Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed enquiries, account issues or where documents or explanations are needed. Please include a clear subject line and current contact details so we can respond without delay. Attach any supporting files and state your account username or reference number to help us resolve your request as quickly as possible. Contact: [email protected]
Contact Form
Response Time
Our support team aims to reply quickly. Most enquiries are answered within one business day. Complex cases - such as detailed account reviews, KYC checks or payment investigations - can take longer depending on the issue and the documentation required. If you need help, contact support and we’ll update you with an estimated timescale while we work through your request.
Feedback
We welcome your feedback, suggestions and ideas to help improve Betmica. Please share anything from site usability to game selection or promotions - every comment is read by our team and used to make the service better. You can send suggestions via live chat or email to [email protected]. Thank you for helping us build a smoother, more enjoyable experience.