General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Betmica’s online casino and sportsbook services. They explain the relationship between us and our users, including account obligations, eligibility, how promotions operate, and what to expect when making deposits or withdrawals. By registering or continuing to use our services you accept these terms and any updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your login credentials and notify us immediately if you suspect unauthorised access. We may require identity and address verification at any time - providing requested documents promptly helps avoid delays to deposits or withdrawals. You must not open more than one real‑money account; duplicate or fraudulent accounts may be closed and funds withheld pending investigation.
Eligibility requirements
To use our services you must meet the legal age and residency requirements applicable in your jurisdiction and be permitted to gamble under local law. You confirm you are at least 18 years old and that you will not use the service from a location where online gambling is prohibited. We reserve the right to refuse registration or close accounts where eligibility cannot be established.
Acceptable platform use
Use of the platform is permitted for lawful personal entertainment only. Prohibited activities include - but are not limited to - fraud, money laundering, attempting to manipulate game outcomes, collusion, use of automated play bots, and chargeback abuse. We monitor play for irregular activity; suspected breaches may lead to account restriction, confiscation of bonus funds and winnings, and referral to relevant authorities.
General bonus and promotion rules
Promotions are subject to specific terms published at the time of offer as well as these general rules. Unless stated otherwise, bonuses are limited to one per person, household and IP address. Wagering requirements, eligible games, maximum bet limits while wagering and expiry periods are set out in each promotion’s terms. Bonus abuse or exploitation can result in cancellation of the bonus and associated winnings.
Deposits and withdrawals
We accept a range of payment methods displayed in your account. All deposits must be made from an account in your name. Withdrawals are subject to verification checks and any applicable limits. We aim to process requests promptly but certain transactions may require additional review; we will notify you of any delays. Where third‑party fees apply these are the responsibility of the player unless stated otherwise.
Dispute resolution
If you have a complaint contact our support team in the first instance so we can investigate. We will acknowledge complaints and aim to resolve them promptly and fairly. If an issue remains unresolved you may refer the matter to an independent dispute resolution service or the appropriate authority in your jurisdiction where that option is available.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be notified to registered customers by email or site notice. Continued use of the service after notice constitutes acceptance of the revised terms. If you do not agree with changes you should stop using the service and close your account.